AHCA, Complaint and Information Call Center

*Maintains complaint and information call center where anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud can call the toll-free number for assistance

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting

AHCA, FloridaHealthFinder.gov

*Updated information on AHCA licensed health care providers: health plans, hospitals, hospice providers, assisted living, nursing homes, physicians, prescription drug prices *Can call or search web site by type, name, county or general zip code area *Status of license of health care providers and agencies available

Services: Health Care Referrals, Hospice Care, Hospitals, Medicaid, Nursing Facilities

AHCA, Medicaid Helpline

*For persons who have straight Medicaid (Not a Managed Medical Assistance MMA Plan), who have Medicaid Share of Cost (aka Medically Needy), or who have the Medicaid Family Planning Waiver, can provide information on services covered and give referrals to health care providers in their area who will accept their form of Medicaid *Will take complaints and help try to resolve issues from persons who have straight Medicaid or Medicaid Share of Cost *Provides general information about Medicaid; does not determine eligibility

Services: Medicaid

AHCA, Medicaid Managed Care Helpline

*Assists new Medicaid recipients in enrolling in a Managed Medical Assistance (MMA) plan, formerly known as a Medicaid HMO, as well as Long-Term Care (LTC) *Assists Medicaid recipients who are already enrolled in a Managed Medical Assistance (MMA) plan to change to a different plan if needed or desired *Almost all Medicaid members receive their health care services through a managed care plan.

Services: Medicaid

AHCA, Medicaid Pharmacy Support Call Center

*Helps resolve prescription problems for persons who have the Medicaid Family Planning Waiver or straight Medicaid or Medicaid Share of Cost (aka Medically Needy) or any form of Medicaid that is Not a Managed Medical Assistance MMA Plan (formerly known as a Medicaid HMO) *For Medicaid Family Planning Waiver issues: the pharmacy may need to enter "Code 6" under the Medicaid Certification in their billing system *Can be used by the caller or pharmacy staff when there is difficulty getting a prescription filled that the caller believes should be covered by Medicaid *Can also provide caller with their Medicaid ID number if needed *Call center is Not for persons on a Managed Medical Assistance MMA Plan; those persons need to call their plan provider for any prescription issues

Services: Medicaid

AHCA, Medicaid SMMC Information

*Agency for Health Care Administration (AHCA) is responsible for the administration of all Florida Medicaid plans *Website lists information about all Statewide Medicaid Managed Care (SMMC) plans in Florida *Open the following URL: https://ahca.

Services: Medicaid

Apalachee Center, Gadsden County Clinic

*Outpatient and In-patient mental health services for Gadsden County residents including primary care, mental health evaluations, case management, medication management, psychosocial rehabilitation and psychiatric assessments for individuals, families and groups ages 6 through adults *Fees depend on patient needs and services; accepts most insurances, Medicaid, Medicare, and has an income based sliding scale for those who are uninsured

Services: Case/Care Management, General Counseling Services, Medicaid, Medicare, Mental Health Screening, Outpatient Mental Health Facilities, Psychiatric Day Treatment, Psychiatric Medication Services, Residential Mental Health Treatment Facilities

Apalachee Center, Liberty County Clinic

*Outpatient mental health services for Liberty County residents including primary care, mental health evaluations, case management, medication management, psychosocial rehabilitation and psychiatric assessments for individuals, families and groups ages 6 through adults *Fees depend on patient needs and services; accepts most insurances, Medicaid, Medicare, and has an income based sliding scale for those who are uninsured

Services: Case/Care Management, General Counseling Services, Medicaid, Medicare, Mental Health Screening, Outpatient Mental Health Facilities, Psychiatric Day Treatment, Psychiatric Medication Services

Apalachee Center, Madison County Clinic

*Outpatient mental health services for Madison County residents including primary care, mental health evaluations, case management, medication management, psychosocial rehabilitation and psychiatric assessments for individuals, families and groups ages 6 through adults *Fees depend on patient needs and services; accepts most insurances, Medicaid, Medicare, and has an income based sliding scale for those who are uninsured

Services: Adolescent/Youth Counseling, Case/Care Management, General Counseling Services, Medicaid, Medicare, Mental Health Screening, Mental Health Support Services, Outpatient Mental Health Facilities, Psychiatric Medication Services

CHI, Doris Ison Health Center

*Pregnancy testing, PEPW, prenatal care, gynecology, family planning, WIC, and free immunizations through the Vaccines for Children Program *HIV testing, clinical treatment, case management, ADAP and other AIDS/HIV related services *Help with insurance enrollment

Services: Birth Control, Community Clinics, Confidential HIV Testing, Gynecology Services, Immunizations, Medicaid, Pregnancy Testing, Prenatal Care, WIC