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ADA National Information Infoline

*ADA Infoline, division of the US Department of Justice, provides information about the Americans With Disabilities Act (ADA) for businesses, state and local governments, or individuals about general or specific ADA requirements and standards *Offers free ADA materials and information about filing a complaint *Calls are confidential

Services: Accessibility Related Standards/Legislation Compliance, ADA Implementation Assistance, Consumer Complaints, Medical Information Lines

950 Pennsylvania Ave, NW

Washington, DC 20530

(800) 514-0301

Aging with Dignity, Five Wishes

*Offers a living will that allows an individual to decide how medical and personal affairs are to be handled should client become seriously ill and cannot make such decisions *Covers who makes care decisions, the medical treatment that can be performed, how comfortable an individual should be made, how client wants to be treated, and what client wants loved ones to know *Publications: Family Conversation Guide booklet for talking with a loved one about end of life wishes, Resources for Health Care Providers booklet

Services: Advance Medical Directives

3050 Highland Oaks Terr, Ste 2

Tallahassee, FL 32301

(850) 681-2010

AHCA, Complaint, Pub & Info Call Center

*Agency for Health Care Administration *Helps with all aspects of Medicaid benefits, assists with policy and billing for Medicaid recipients *Provides information on health facility regulation, long term care service, managed health care, Medicaid services *Maintains complaint and information call center *Anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud should call the toll-free number

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting

MS #6, 2727 Mahan Dr

Tallahassee, FL 32308

(888) 419-3456


*Updated information on AHCA licensed health care providers: health plans, hospitals, hospice providers, assisted living, nursing homes, physicians, prescription drug prices *Can call or search web site by type, name, county or general zip code area *Status of license of health care providers and agencies available *Report Medicaid fraud if found *Can file a complaint against a health care facility *Can print advance directives

Services: Advance Medical Directives, Consumer Complaints, Consumer Education, Consumer Fraud Reporting, Health Care Referrals, Hospice Care, Hospitals, Medicaid, Medicaid Fraud Reporting, Nursing Facilities

2727 Mahan Dr

Tallahassee, FL 32308

(850) 412-3750

Bay Area Legal Services

*Counseling and representation for civil legal problems including but not limited to: *Family law (divorce, custody, protection of persons or families from domestic violence) *Senior advocacy *Fair housing and landlord/tenant issues *Consumer law (fraud, credit problems, mortgage foreclosure) *Individual rights (appeals for denial of public assistance benefits,ie Social Security, SSI disability, Department of Children and Families benefits) *Caregiver advocacy to decrease financial and emotional stress for caregivers of seniors or minor children who don't have access to medical and other needed resources *Statewide Senior Legal Hotline (ages 60 and older) handling legal issues affecting elderly citizens (9am-2pm, M-F) *Intake screening/advice for five county area: Hillsborough, Pasco, Manatee, Sarasota and Pinellas *Other offices: Plant City, 701 Tillman Pl, Ste 300, 33566-7169; Wimauma, 18238 US 301 S, 33598-4307 (813) 634-6044; The Spring of Tampa Bay, Tampa, 33677; Legal Information Ctr, Edgecomb Courthouse, 800 E Twiggs St, Rm 203, Tampa, 33602, (813) 864-2280; and Children's Law Center of BALS, 100 E Madison St, Ste 301, Tampa, 33602, (813) 227 9050

Services: General Legal Aid, Landlord/Tenant Assistance, Mortgage Delinquency and Default Counseling

1302 N 19th St, Ste 400

Tampa, FL 33606

(813) 232-1343

Better Business Bureau, The Southeast Atlantic

*Provides service to both consumers and businesses, offering information in various areas: Reliability Reports that compare businesses to BBB standards and how they perform, charity standards, Auto Line that offers dispute resolution regarding automobiles, various other consumer problems or concerns *Will take complaints against businesses when warranted

Services: Consumer Complaints, Consumer Education, Consumer Fraud Reporting, Consumer Protection Agencies

4417 Beach Blvd, Ste 202

Jacksonville, FL 32207

(904) 721-2288

Big Bend Hospice, Hospice Community and Inpatient Care

*Care for individuals with life limiting illness; comfort to families and emotional support to anyone experiencing or who has experienced death of a loved one *Care for patient and family as a unit; psychological, spiritual, and practical support to family and patient *Medical care to keep patient at home and help to live fully and comfortably; instruction to family on care of patient *Pain and symptom management *Grief support program open to community; support program for children and teens *Music therapy *Inpatient medical care provided in Hospice House *Trained volunteers provide respite care, companionship, transportation to medical appointments, errands, household chores or reading to client *Early planning for end of life care with certified health care facilitators that allows a person to make decisions before needed *Volunteer support

Services: Advance Medical Directives, Bereavement Counseling, General Bereavement Support Groups, Hospice Care, Terminal Illness Counseling, Volunteer Opportunities

1723 Mahan Center Blvd

Tallahassee, FL 32308

(850) 878-5310

Brevard County Legal Aid, Inc

*Legal services in civil matters including family law, free foreclosure assistance, domestic violence, guardianship, consumer claims that exceed small claims, bankruptcy, and landlord/tenant disputes

Services: Bankruptcy Assistance, Child Support Assistance/Enforcement, Family Law, General Legal Aid, Landlord/Tenant Assistance, Mortgage Delinquency and Default Counseling

1038 Harvin Way, Ste 100

Rockledge, FL 32955

(321) 631-2500

Capital Medical Society

*Professional membership organization for physicians, offering a ready resource for information, support and networking *Physician referral and information service *Information about member physicians, medical backgrounds, board certification *All complaints must be made to CMS in writing

Services: Consumer Complaints, Medical Associations

1204 Miccosukee Road

Tallahassee, FL 32308

(850) 877-9018

ClearPoint Credit Counseling Solutions

*Telephone, in-person and on-line counseling for credit report analysis, debt, bankruptcy, and budget concerns *Housing concerns, first time home buyers assistance, mortgage foreclosure prevention *Financial education classes around community, on-line, webinars, podcasts

Services: Bankruptcy Assistance, Credit Counseling, Home Purchase/Construction Financing/Refinancing, Mortgage Delinquency and Default Counseling, Personal Financial Counseling

55 Ivan Allen Jr Blvd NW Ste 520

Atlanta, GA 30308

(800) 750-2227

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