2-1-1 Big Bend, Helpline 2-1-1

*Telephone counseling, suicide prevention and crisis intervention *Community information and referrals to more than 1,000 human service agencies and organizations in Big Bend area *Available 24/7, 365 days a year *Training programs for volunteer counselors held three times each year; interested parties call to receive more information

Services: 211 Systems, Comprehensive Information and Referral, General Crisis Intervention Hotlines, Suicide Prevention Hotlines, Volunteer Training

2-1-1 Big Bend, Inc

*Comprehensive information and referral for Helpline 211 in Big Bend area, for Florida HIV/AIDS Hotline and Florida Family Health Line *Telephone counseling *Crisis intervention and information services, suicide helpline *Search on-line Big Bend area and HIV/AIDS programs

Services: 211 Systems, Call Center Volunteer Opportunities, Comprehensive Information and Referral, Information Sources, Suicide Prevention Hotlines

American Red Cross, Emergency/Disaster Services

9/13/2023: Idalia Update: American Red Cross Idalia Case Management and Financial Assistance: This financial assistance will allow people to make their own decisions and prioritize what their family needs most to start recovering.

Services: Disaster Management Organizations, Disaster Relief Services, Missing Persons Location Assistance, Volunteer Opportunities

American Red Cross, Volunteer Development

*Disaster volunteer services: mass shelter and food operations, damage assessment, client services, logistics, liaison, public affairs, and staffing *Customer service volunteers keep chapter running smoothly and efficiently via jobs: office/clerical, fund development, health and safety instructors, and planning and preparedness

Services: Disaster Management Organizations, Volunteer Opportunities

Apalachee Center, Crisis Counseling Walk-In Center

*Free of charge walk-in center for persons who are in need of crisis counseling but do not need inpatient level of care where individuals may be seen up to three times while waiting for an outpatient appointment with any counselor in the community *Main entrance is in the back of building B; department of the Central Receiving Facility (AKA Evaluations/Admissions)

Services: General Counseling Services, In Person Crisis Intervention, Outpatient Mental Health Facilities, Suicide Counseling

Apalachee Center, Mobile Response Team (MRT)

*The Mobile Response Team (MRT) operates a 24/7 crisis hotline and provides services for people of any age in a mental health or substance abuse crisis; A feature of their service is in-person response to calls about mental health crisis; the MRT responds to all 8 counties in the Big Bend region but will have limited response depending on staffing resources; If the MRT cannot respond in person, they might offer video conferencing to the caller *The MRT aims to dispatch two counselors if they are available; they only respond to callers with one counselor if the individual is an existing Apalachee Center client that the MRT is familiar with; all other responses will be with two counselors or with law enforcement accompaniment if there is concern for safety in the home environment *After sunset and before sunrise, the MRT does not provide in-person crisis response unless requested by law enforcement or a public safety access point; They only provide in-person crisis response during business hours (8AM-5PM) *The MRT serves to reduce psychiatric hospitalization but will Baker Act or Marchman Act individuals if necessary; If a Baker Act or Marchman Act is necessary, then law enforcement will become involved; the MRT does not respond to calls where a suicide attempt has been initiated or where the crisis person is deemed at risk of harming others; They will recommend or will help contact CDA so EMS or law enforcement can dispatch to the home for the individual that has attempted suicide and needs medical attention

Services: Crisis Intervention, Involuntary Psychiatric Intervention, Mental Health Screening, Psychiatric Mobile Response Teams, Telemental Health

Apalachee Center, PATH Crisis Stabilization Unit

*PATH (Positive Alternatives to Hospitalization) is a short-term, (2-7 days), inpatient crisis stabilization unit for children and adults experiencing an acute mental health crisis providing mental health evaluation and treatment, psychiatric services, physical assessment and medical care as needed, therapy and psychoeducation, and aftercare planning *Accepts most insurance, Medicare, and Medicaid accepted; Services individuals without insurance coverage for inpatient stay, sliding scale fee based on income assessed at admission

Services: Crisis Intervention, Inpatient Mental Health Facilities

Apalachee Center, Primary Care Detox Unit

*Provides short-term (3-5 days), medically supervised, inpatient alcohol and drug detoxification, psychiatric and medical assessment, drug screening, group counseling, and referrals and planning for aftercare *Accepts most insurance, Medicare, and Medicaid; income based sliding scale available for persons without insurance

Services: Assessment for Substance Use Disorders, Detoxification, Inpatient Substance Use Disorder Treatment Facilities, Substance Use Disorder Counseling, Substance Use Disorder Crisis Intervention

DCF, Florida Abuse Hotline

*Centralized Florida hotline responsible for receiving reports alleging abuse, neglect, abandonment and/or exploitation of children under 18, the elderly, or disabled, institutionalized or vulnerable adults as mandated in Chapters 39 and 415 of the Florida Statutes *Reports can be made anonymously if desired or person making report may request that their identity be kept confidential *Call-takers assess information and take reports when warranted 24/7 *Reports transmitted to DCF staff in local counties for investigation *Persons wanting to make a report may either call, fax, or use the website tool *Any person who knows or has reasonable cause to suspect that a child under 18, aged person, disabled or institutionalized adult is abused, neglected, abandoned or exploited is mandated by Chapter 415 of the Florida Statutes to report such information to the Florida Abuse Hotline

Services: Adult Protective Services, Child Abuse Hotlines, Children's Protective Services

Florida Dept of Financial Services, Division of Consumer Svs

*Consumer Services Helpline, aids with problems or questions consumer has about insurance, institutions and related services *Refers caller to proper office if needed *Does not assist with Worker's Compensation claims and does not handle State Employee Accident and Health Group Coverage complaints *Pamphlets and brochures on different types of insurance available on-line providing relevant information, offer shopping tips free to public *Toll-Free line available 8am-5pm regarding insurance issues *When a storm/hurricane impacts Florida, the toll-free line usually is open extended hours to answer storm related insurance questions

Services: Consumer Complaints, Disaster Relief Services, General Benefits Assistance