ADA National Information Line

*ADA Information Line, division of the US Department of Justice, provides information about the Americans With Disabilities Act (ADA) for businesses, state and local governments, or individuals about general or specific ADA requirements and standards *Offers free ADA materials and information about filing a complaint *Calls are confidential

Services: Accessibility Related Standards/Legislation Compliance, ADA Implementation Assistance, Consumer Complaints

Aging with Dignity, Five Wishes

*Offers a living will that allows an individual to decide how medical affairs are to be handled should client become seriously ill and cannot make such decisions *Covers who makes care decisions, the medical treatment that can be performed, how comfortable an individual should be made, how client wants to be treated, and what client wants loved ones to know *Other Publications: Family Conversation Guide booklet for talking with a loved one about end of life wishes, Resources for Health Care Providers booklet

Services: Advance Medical Directives

AHCA, Complaint and Information Call Center

*Maintains complaint and information call center where anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud can call the toll-free number for assistance

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting

Better Business Bureau, The Southeast Atlantic

*Provides service to both consumers and businesses, offering information in various areas: Reliability Reports that compare businesses to BBB standards and how they perform, charity standards, Auto Line that offers dispute resolution regarding automobiles, various other consumer problems or concerns, operations (marketing, sales, and technology) *Will take complaints against businesses when warranted

Services: Consumer Complaints, Consumer Education, Consumer Fraud Reporting, Consumer Protection Agencies

Big Bend Hospice, Hospice Community and Inpatient Care

*Care for individuals with life limiting illness; comfort to families and emotional support to anyone experiencing or who has experienced death of a loved one *Care for patient and family as a unit; psychological, spiritual, and practical support to family and patient *Medical care to keep patient at home and help to live fully and comfortably; instruction to family on care of patient *Pain and symptom management *Grief support program open to community; support program for children and teens *Music therapy *Inpatient medical care provided in Hospice House *Trained volunteers provide respite care, companionship, transportation to medical appointments, errands, household chores or reading to client *Early planning for end of life care with certified health care facilitators that allows a person to make decisions before needed *Volunteer support

Services: Advance Medical Directives, Bereavement and Grief Counseling, General Bereavement and Grief Support Groups, Hospice Care, Terminal Illness Counseling, Volunteer Opportunities

Capital Medical Society

*Professional membership organization for physicians, offering a ready resource for information, support and networking *Physician referral and information service providing information about member physicians, medical backgrounds, board certification *All complaints must be made to CMS in writing

Services: Consumer Complaints, Medical Associations

ClearPoint Credit Counseling Solutions

*Telephone, in-person and on-line counseling for credit report analysis, debt, bankruptcy, and budget concerns *Housing concerns, homebuyer counseling and education, mortgage foreclosure prevention, reverse mortgage counseling *Financial education classes around community, on-line, webinars, podcasts

Services: Bankruptcy Assistance, Credit Counseling, Mortgage Delinquency and Default Counseling, Personal Financial Counseling

Community Action Agency, Getting Ahead

3/4/2024: NO FUNDING AVAILABLE AS OF APRIL 7, 2023 *Program consists of two components including a 15-week class called Getting Ahead in a Just-Gettin’-by World; then upon completion, participants shift to the Staying Ahead Program where they are paired with 2 mentors who meet regularly for about 6 months to advise, counsel and encourage *Program assists with GED, trade/vocational education, higher education to improve opportunities for jobs with a livable wage; employability skills, and opportunity to participate in the Agency’s On-The-Job Training (OJT) Program; job placement, coaching, and counseling; ongoing counseling, monitoring, and support from a case manager/social worker to ensure continued progress toward family self-sufficiency goals; multiple opportunities for crisis/emergency assistance during the first year (rent, utilities, food vouchers, transportation, childcare) based on the availability of resources *Participants meet once a week in a relaxed discussion type atmosphere and class members work closely with Career Source, TCC and Lively Vocational School; funding may be available to pay for tuition, books, job training, childcare on a case by case basis *Call for more information about class dates and times *Persons interested in becoming a mentor may fill out an application on website or call to volunteer

Services: Career Counseling, Child Care Expense Assistance, Economic Self Sufficiency Programs, Employment Preparation, Financial Literacy Training, GED/High School Equivalency Test Instruction, Mentoring Programs, Personal Financial Counseling, Vocational Education, Volunteer Opportunities

Community Law Program, Inc

*Assists low-income individuals (200% of Federal Poverty Guidelines) with advance directives, powers of attorney, and simple wills; must be over 60 or terminal ill *Other pro-bono services: family law, bankruptcy clinic, housing and tenant issues, divorce and paternity forms, probate, and foreclosure, free legal clinics *Call for the place and time that legal representation will be available for the client's particular need or check the website for listings

Services: Advance Medical Directives, Bankruptcy Assistance, General Legal Aid, Landlord/Tenant Assistance, Lawyer Referral Services, Mortgage Delinquency and Default Counseling

CTD, Big Bend Transit, Gadsden County

*Gadsden Connector provides weekday services between Chattahoochee (Kangaroo Express), Greensboro (City Hall), Gretna (City Hall), Havana (City Hall) and Quincy (Winn-Dixie); at the Winn-Dixie in Quincy, riders can take the Gadsden Express into Tallahassee *Quincy Shuttle offers rides to destinations at several locations throughout Quincy; small route deviations are available, and riders can get on or off at other locations along the route *Gadsden Express travels Quincy to Tallahassee and the reverse with stops available in Quincy, Midway, TCC, C K Steele Plaza for $1.

Services: Consumer Complaints, Local Transportation