ADA National Information Line

*ADA Information Line, division of the US Department of Justice, provides information about the Americans With Disabilities Act (ADA) for businesses, state and local governments, or individuals about general or specific ADA requirements and standards *Offers free ADA materials and information about filing a complaint *Calls are confidential

Services: Accessibility Related Standards/Legislation Compliance, ADA Implementation Assistance, Consumer Complaints

AHCA, Complaint and Information Call Center

*Maintains complaint and information call center where anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud can call the toll-free number for assistance

Services: Consumer Complaints, Medicaid Fraud Reporting

Better Business Bureau, The Southeast Atlantic

*Provides service to both consumers and businesses, offering information in various areas: Reliability Reports that compare businesses to BBB standards and how they perform, charity standards, Auto Line that offers dispute resolution regarding automobiles, various other consumer problems or concerns, operations (marketing, sales, and technology) *Will take complaints against businesses when warranted

Services: Consumer Complaints, Consumer Education, Consumer Fraud Reporting

Capital Medical Society

*Professional membership organization for physicians, offering a ready resource for information, support and networking *Physician referral and information service providing information about member physicians, medical backgrounds, board certification *Information about member physicians, medical backgrounds, board certification, complaints must be made to CMS in writing *We Care Network helps patients in need of low or no cost medical and dental assistance

Services: Consumer Complaints, Medical Associations

CTD, Big Bend Transit, Gadsden County

*Gadsden Connector provides weekday services between Chattahoochee (Kangaroo Express), Greensboro (City Hall), Gretna (City Hall), Havana (City Hall) and Quincy (Winn-Dixie); at the Winn-Dixie in Quincy, riders can take the Gadsden Express into Tallahassee *Quincy Shuttle offers rides to destinations at several locations throughout Quincy; small route deviations are available, and riders can get on or off at other locations along the route *Gadsden Express travels Quincy to Tallahassee and the reverse with stops available in Quincy, Midway, TCC, C K Steele Plaza for $1.

Services: Consumer Complaints, Local Transportation

CTD, Florida Commission for the Transportation Disadvantaged

*Information and referral for transportation disadvantaged persons who are unable to obtain their own transportation due to income, disability, age, or other extenuating circumstances *Also assists consumers with resolving local problems or concerns *Community Transportation Coordinator Contacts by County may be found by calling or visiting the website

Services: Consumer Complaints, Local Transportation

CTD, Gulf ARC & Transportation, Franklin County

*Provides contracted transportation services for Medicaid recipients and CTD qualified persons living Franklin and Gulf Counties *Non-emergency transportation for anyone of any age in need: (1) Medicaid recipients; (2) seniors and other persons who qualify as "Transportation Disadvantaged" due to disability, low-income, age or other extenuating circumstances *Transportation arrangements to health care appointments for Medicaid clients is made by the HMO to which the client is assigned; the client does NOT make the arrangements with a provider directly *Persons who do not know if they are in a Medicaid HMO should call AHCA, Medicaid Area 2B Field Office: 800-248-2243 or 850-412-4002 to find out *CTD qualified riders should call the local provider directly 48-72 hours in advance to make arrangements for transportation; CTD application needed for lower cost *Persons not in a Medicaid HMO can still use the local provider, but will have to pay out of pocket, unless a grant covers them *May have 1 free escort if necessary; parent(s) needing to take additional children to appointment must pay a fare for them *If a car seat is needed for an underage child, adult must supply it *Toll service is free for those with upper body disability including veterans

Services: Consumer Complaints, Local Transportation

DCF, Client Relations

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *Client inquiries assessed when persons call the main number and are routed to the corresponding team *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s) *For additional questions, callers can contact the ACCESS Customer Call Center or check their ACCESS portal on website; Virtual Chat Assistant available online by clicking on “Ask Us” on the bottom right corner of page; Online Ticketing System allows persons to set appointments or get an e-ticket for in-person DCF Community Partner offices https://myflfamiliesappt.

Services: Consumer Complaints

DCF, Community Partners

*Community Partner Search available on website to find local agencies that help the Department of Children and Families (DCF) provide access to public assistance services such as Medicaid, Food Stamps/SNAP, and Temporary Cash Assistance (TCA, TANF) *Community Partners assist with things including but not limited to application assistance, case status inquiries, face-to-face interviews, and interpreter services for deaf and hard of hearing *Online Ticketing System allows persons to set appointments or get an e-ticket for in-person DCF Community Partner offices https://myflfamiliesappt.

Services: Consumer Complaints, Food Stamps/SNAP, Medicaid, TANF

Disability Rights Florida

*Statewide designated protection and advocacy system for individuals with disabilities in the State of Florida *Information and referrals *Investigates complaints of abuse, neglect and rights violations *Negotiation and mediation support *Equal access to public and private venues *Does not cover anything that is not DIRECTLY RELATED to an individual's disability *Helps with assistive technology *Call or go on line for intake *Serves the entire state of Florida

Services: Advocacy, Assistive Technology Equipment, Consumer Complaints, Disability Rights Groups, Representative Payee Services, Specialized Information and Referral