AHCA, Medicaid Managed Care Helpline

*Assists new Medicaid recipients in enrolling in a Managed Medical Assistance (MMA) plan, formerly known as a Medicaid HMO, as well as Long-Term Care (LTC) *Assists Medicaid recipients who are already enrolled in a Managed Medical Assistance (MMA) plan to change to a different plan if needed or desired *Almost all Medicaid members receive their health care services through a managed care plan.

Services: Medicaid

AHCA, Medicaid Helpline

*For persons who have straight Medicaid (Not a Managed Medical Assistance MMA Plan), who have Medicaid Share of Cost (aka Medically Needy), or who have the Medicaid Family Planning Waiver, can provide information on services covered and give referrals to health care providers in their area who will accept their form of Medicaid *Will take complaints and help try to resolve issues from persons who have straight Medicaid or Medicaid Share of Cost *Provides general information about Medicaid; does not determine eligibility

Services: Medicaid

AHCA, FloridaHealthFinder.gov

*Updated information on AHCA licensed health care providers: health plans, hospitals, hospice providers, assisted living, nursing homes, physicians, prescription drug prices *Can call or search web site by type, name, county or general zip code area *Status of license of health care providers and agencies available

Services: Health Care Referrals, Hospice Care, Hospitals, Medicaid, Nursing Facilities

AHCA, Complaint and Information Call Center

*Maintains complaint and information call center where anyone wishing to file a complaint against health care facilities, professionals, health maintenance organizations or Medicaid fraud can call the toll-free number for assistance

Services: Consumer Complaints, Consumer Fraud Reporting, Medicaid, Medicaid Fraud Reporting