Area 15 HIV/AIDS Program Coordinator

*Central point of contact for HIV/AIDS issues *Participation in statewide, regional, and county program planning *Coordinate with local disease control staff *Community outreach and education *Assess and evaluate management of counseling, testing, and referral programs *Assisting or supervising planning and coordination of patient care related activities

Services: Advocacy, AIDS/HIV Control

Better Business Bureau, The Southeast Atlantic

*Provides service to both consumers and businesses, offering information in various areas: Reliability Reports that compare businesses to BBB standards and how they perform, charity standards, Auto Line that offers dispute resolution regarding automobiles, various other consumer problems or concerns, operations (marketing, sales, and technology) *Will take complaints against businesses when warranted

Services: Consumer Complaints, Consumer Education, Consumer Fraud Reporting, Consumer Protection Agencies

Big Bend Hospice, Hospice Community and Inpatient Care

*Care for individuals with life limiting illness; comfort to families and emotional support to anyone experiencing or who has experienced death of a loved one *Care for patient and family as a unit; psychological, spiritual, and practical support to family and patient *Medical care to keep patient at home and help to live fully and comfortably; instruction to family on care of patient *Pain and symptom management *Grief support program open to community; support program for children and teens *Music therapy *Inpatient medical care provided in Hospice House *Trained volunteers provide respite care, companionship, transportation to medical appointments, errands, household chores or reading to client *Early planning for end of life care with certified health care facilitators that allows a person to make decisions before needed *Volunteer support

Services: Advance Medical Directives, Bereavement and Grief Counseling, General Bereavement and Grief Support Groups, Hospice Care, Terminal Illness Counseling, Volunteer Opportunities

Community Law Program, Inc

*Assists low-income individuals (200% of Federal Poverty Guidelines) with advance directives, powers of attorney, and simple wills; must be over 60 or terminal ill *Other pro-bono services: family law, bankruptcy clinic, housing and tenant issues, divorce and paternity forms, probate, and foreclosure, free legal clinics *Call for the place and time that legal representation will be available for the client's particular need or check the website for listings

Services: Advance Medical Directives, Bankruptcy Assistance, General Legal Aid, Landlord/Tenant Assistance, Lawyer Referral Services, Mortgage Delinquency and Default Counseling

Disability Rights Florida

*Statewide designated protection and advocacy system for individuals with disabilities in the State of Florida *Information and referrals *Investigates complaints of abuse, neglect and rights violations *Negotiation and mediation support *Equal access to public and private venues *Does not cover anything that is not DIRECTLY RELATED to an individual's disability *Helps with assistive technology *Call or go on line for intake *Serves the entire state of Florida

Services: Advocacy, Assistive Technology Equipment, Consumer Complaints, Disability Rights Groups, Representative Payee Services, Specialized Information and Referral

Employer Assistance and Resource Network on Disability Inclusion (EARN)

*Helps employers recruit, hire, retain and advance people with disabilities *Website provides information on recruiting and hiring; retention and advancement; laws and regulations; creating an accessible and welcoming workplace; and federal contractor requirements *Free training on disability inclusion in the interactive training center including webinars offering HR Certification Institute (HRCI) and Society for Human Resource Management (SHRM) credits

Services: Comprehensive Disability Related Employment Programs, Labor and Employment Law

Florida Bar, Communications

*Pamphlets and information available on legal topics that can be viewed on the website or ordered as pamphlets on one of 47 legal topics including general legal information covering adoption, bankruptcy, home purchase, family law, divorce, immigration, consumer protection and other topics

Services: General Legal Aid

Florida Bar, Lawyer Referral Service

*Staff refer clients to attorneys who are experienced in the appropriate area of law and best match their financial means *Fees determined by client and attorney *Sometimes provides panel discussion on various topics

Services: General Legal Aid, Lawyer Referral Services

Florida Commission on Human Relations

*Investigates and attempts to resolve complaints of discrimination in employment, housing, public accommodations, whistleblower retaliation and anyone HIV+ experiencing discrimination in the areas of employment and housing *Counsels individuals and businesses, offers mediation services *Employment and housing complaints must be filed within 1 year of the date in which the alleged act of discrimination occurred

Services: Consumer Complaints, Consumer Education, Discrimination Assistance, Mediation

Florida Dept of Financial Services, Division of Consumer Svs

*Consumer Services Helpline, aids with problems or questions consumer has about insurance, institutions and related services *Refers caller to proper office if needed *Does not assist with Worker's Compensation claims and does not handle State Employee Accident and Health Group Coverage complaints *Pamphlets and brochures on different types of insurance available on-line providing relevant information, offer shopping tips free to public *Toll-Free line available 8am-5pm regarding insurance issues *When a storm/hurricane impacts Florida, the toll-free line usually is open extended hours to answer storm related insurance questions

Services: Consumer Complaints, Disaster Relief Services, General Benefits Assistance