DCF, Client Relations, Circuit 18

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

DCF, Client Relations, Circuit 15,19

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

DCF, Client Relations, Circuit 1,2

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

DCF, Client Relations, Circuit 10

*Client Relations Coordinators (CRC's) handle difficulties, complaints, concerns or inquiries regarding services provided by the Department of Children and Families *DCF services that CRC's typically provide assistance with or investigate include but are not limited to Medicaid, Food Stamps/SNAP, Temporary Cash Assistance (TCA, TANF), Child and Adult Protective Investigations and Protective Services, Substance Abuse and Mental Health Services *Generally, contacting a CRC is used as a last recourse when a consumer has reasonably tried everything else to resolve their issue(s).

Services: Consumer Complaints

DBPR, Barber and Cosmetology Boards

*Department of Business and Professional Regulation (DBPR) regulates many professional individuals and businesses, inspecting and re-licensing them annually ranging from architects to electrical engineers and real estate salesmen *Information for cosmetologists and barbers on licensing requirements and HIV/AIDS education courses to maintain, renew or acquire licenses *24/7 online service available once an initial account set up and activated

Services: AIDS/HIV Prevention Counseling, Continuing Education, Licensing/Certification/Accreditation

CTD, Gulf ARC & Transportation, Franklin County

*Provides contracted transportation services for Medicaid recipients and CTD qualified persons living Franklin and Gulf Counties *Non-emergency transportation for anyone of any age in need: (1) Medicaid recipients; (2) seniors and other persons who qualify as "Transportation Disadvantaged" due to disability, low-income, age or other extenuating circumstances *Transportation arrangements to health care appointments for Medicaid clients is made by the HMO to which the client is assigned; the client does NOT make the arrangements with a provider directly *Persons who do not know if they are in a Medicaid HMO should call AHCA, Medicaid Area 2B Field Office: 800-248-2243 or 850-412-4002 to find out *CTD qualified riders should call the local provider directly 48-72 hours in advance to make arrangements for transportation; CTD application needed for lower cost *Persons not in a Medicaid HMO can still use the local provider, but will have to pay out of pocket, unless a grant covers them *May have 1 free escort if necessary; parent(s) needing to take additional children to appointment must pay a fare for them *If a car seat is needed for an underage child, adult must supply it *Toll service is free for those with upper body disability including veterans

Services: Consumer Complaints, Local Transportation

CTD, Florida Commission for the Transportation Disadvantaged

*Information and referral for transportation disadvantaged persons who are unable to obtain their own transportation due to income, disability, age, or other extenuating circumstances *Also assists consumers with resolving local problems or concerns *Community Transportation Coordinator Contacts by County may be found by calling or visiting the website

Services: Consumer Complaints, Local Transportation

CTD, Big Bend Transit, Gadsden County

*Gadsden Connector provides weekday services between Chattahoochee (Kangaroo Express), Greensboro (City Hall), Gretna (City Hall), Havana (City Hall) and Quincy (Winn-Dixie); at the Winn-Dixie in Quincy, riders can take the Gadsden Express into Tallahassee *Quincy Shuttle offers rides to destinations at several locations throughout Quincy; small route deviations are available, and riders can get on or off at other locations along the route *Gadsden Express travels Quincy to Tallahassee and the reverse with stops available in Quincy, Midway, TCC, C K Steele Plaza for $1.

Services: Consumer Complaints, Local Transportation

Community Law Program, Inc

*Assists low-income individuals (200% of Federal Poverty Guidelines) with advance directives, powers of attorney, and simple wills; must be over 60 or terminal ill *Other pro-bono services: family law, bankruptcy clinic, housing and tenant issues, divorce and paternity forms, probate, and foreclosure, free legal clinics *Call for the place and time that legal representation will be available for the client's particular need or check the website for listings

Services: Advance Medical Directives, Bankruptcy Assistance, General Legal Aid, Landlord/Tenant Assistance, Lawyer Referral Services, Mortgage Delinquency and Default Counseling

Community Action Agency, Getting Ahead

*Program consists of two components including a 15-week class called Getting Ahead in a Just-Gettin’-by World; then upon completion, participants shift to the Staying Ahead Program where they are paired with 2 mentors who meet regularly for about 6 months to advise, counsel and encourage *Program assists with GED, trade/vocational education, higher education to improve opportunities for jobs with a livable wage; employability skills, and opportunity to participate in the Agency’s On-The-Job Training (OJT) Program; job placement, coaching, and counseling; ongoing counseling, monitoring, and support from a case manager/social worker to ensure continued progress toward family self-sufficiency goals; multiple opportunities for crisis/emergency assistance during the first year (rent, utilities, food vouchers, transportation, childcare) based on the availability of resources *Participants meet once a week in a relaxed discussion type atmosphere and class members work closely with Career Source, TCC and Lively Vocational School; funding may be available to pay for tuition, books, job training, childcare on a case by case basis *Call for more information about class dates and times *Persons interested in becoming a mentor may fill out an application on website or call to volunteer

Services: Career Counseling, Child Care Expense Assistance, Economic Self Sufficiency Programs, Employment Preparation, Financial Literacy Training, GED/High School Equivalency Test Instruction, Mentoring Programs, Personal Financial Counseling, Vocational Education, Volunteer Opportunities